Position: Account Manager – Payment Services

Job description

Location: Chiang Mai, Thailand

Thai citizen with excellent written and verbal English skills.

DSGPay

A fast-growing Fintech company, Dollarsmart Global (DSGPay), is focused on disrupting and delivering innovative solutions to the Asian payment markets. DSGPay services a broad range of Asian, European, and USA business clients, allowing it to grow its business into Asia and Oceania. It has also been operating a successful cross-border retail payments platform since 2014. DSGPay has launched several new products recently, including a new mobile application and these now need to be brought to market. DSGPay will be focusing on strengthening these new products, while still supporting and developing its existing business to continue to meet the fast-changing global business needs.

Job Description

As an Account Manager, you will support the team in managing client relationships, ensuring client satisfaction, and assisting with client retention and growth initiatives. You will work closely with senior Account Managers to understand client needs and provide a high level of service. This role is ideal for someone with foundational experience in client management who is looking to deepen their knowledge in the payments and fintech industries.

Skills

Openings :

Job Highlights:

1-2 years of experience in client management, customer service, or support roles (experience in Payment Solutions, Fintech, or Banking is a plus)
Strong written and verbal English skills
Work Location: Chiang Mai

Responsibilities:

Assist senior Account Managers in building and maintaining client relationships. Serve as an additional point of contact for client inquiries, issues, and requests, ensuring timely responses.
Develop an understanding of DSGPay’s products and services, with a focus on enhancing the client experience.
Support in identifying opportunities to upsell or cross-sell products/services under the guidance of senior team members.
Assist in client onboarding, training, and support to ensure clients derive maximum value from DSGPay’s offerings.
Liaise with internal teams (sales, operaiton, and product development) to help fulfill client needs and ensure smooth project execution.
Help track account performance metrics and support the preparation of reports for clients and management.
Collaborate in handling client concerns and issues, aiming for positive and effective resolutions.
Stay updated on industry trends and developments to support the team in identifying growth opportunities.

Requirements:

1-2 years of experience in a client-facing or support role; experience in Payment Solutions, Fintech, IToperations or related industries is a plus.
Strong interpersonal and communication skills, with fluency in written and verbal English.
Problem-solving skills with a proactive approach to learning and growth.
Ability to interpret data and contribute insights with guidance.
Strong organizational skills with the capacity to support multiple accounts and tasks effectively.
Bachelor’s degree in business, marketing, or a related field.

Note: Candidates with a keen interest in payment solutions and client management are encouraged to apply. Relevant experience in the payment industry is advantageous but not required for this junior role.